Important Notice – Changes to our Service

Please take the time to read this information as it describes changes that we are making so that we can offer a better and more consistent service. You need to understand the deadlines that we are introducing so that you will be able to get your money when you need it.

Office Opening

We are pleased that we have been able to appoint Lee as our Member Services Administrator. This is the first time that we have been able to employ someone to provide service to our members. Volunteers will still play an important part in running the credit union and will provide enhanced benefits, but employing Lee will improve the reliability of our main service.
The office will now be open between 10am and 1pm Monday to Friday. During these hours you can contact us by phone (01452 422712) or e-mail (info@gloscreditunion.org.uk) with enquiries or to discuss your account. We will respond to any enquiries received outside these hours the next time that the office is open.
We will continue to run our service point in Gloucester Library from 12 noon to 1pm on Tuesdays and Thursdays and between 10am and 12 noon on Saturday mornings when we will be happy to answer you queries and accept cash deposits into your account. If you need to visit us outside these hours please call in advance to make an appointment.

Deposits

You can continue to deposit money into your account by transferring funds, (either as a one-off payment or a regular standing order), to our account with Unity Trust Bank:-
• Account name: Gloucestershire Credit Union
• Account number: 20278618
• Sort code: 60-83-01
We use your membership number to identify deposits and credit them to your account so it is essential that you include your membership number in the payment reference; if you do not do this we may not be able to credit the money to your account. Please contact the office if you need to check your membership number.
Following a review, we have decided to limit cash deposits at collections to a maximum of £500 at any one time. Under regulations to prevent fraud and money laundering we have a responsibility to identify the source of deposits, so please do not be offended if our cashiers ask you where your money came from.

Withdrawals

All withdrawals from your savings will be paid by transfer to a bank account or Engage Visa card. We regret that we are unable to pay withdrawals as cash.
Requests to withdraw money from your savings can be made using our withdrawal form, or by telephone if you have nominated a bank account to receive payments. Please contact the office if you wish to nominate a bank account to receive payments.
All withdrawal requests received before 1pm on a working day (Monday to Friday) will be processed on the same day
• transfers up to £250 to your Engage Visa card will be paid before 3pm on the same day,
• transfers over £250 to Engage cards or any transfers to bank accounts will be paid on the next working day.
If we receive a withdrawal request after 1pm we will be unable to process it until the following working day.

Loan Applications

The loans committee will endeavour to respond to applications for a loan within three working days of the application being received at the office together with the required supporting documents. Before the loans committee can make a decision about whether to grant a loan they may require further information from you. Once a loan has been approved you will need to sign a loan agreement before we can release the funds.
We recommend that you apply for a loan at least one week before you think you will need the money.

Digital Services

In the near future we will be launching a digital platform to allow you to access and manage your account. This will include an internet web portal together with Android and iPhone apps which will allow you to
• check your account balances,
• view your recent transactions,
• make a request to withdraw funds.
Further details will be announced on our website soon.

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